FAQ's
What exactly is SeeksPcRepair?
SeeksPCRepair is a remote pc repair service brought to you by the great folks at Seeks Technologies LLC, whom have been running www.SeeksAdmin.com for many years and providing high quality IT services to hundreds of businesses worldwide. Our goal is to make keeping your computer fast, secure, and updated simple - we handle it all for you!
How do you provide remote pc repair?
SeeksPCRepair can provide you with remote pc repair services by utilizing secue remote pc software, which allows our certified computer engineers to view your screen, diagnose the problems your having, and take control of the keyboard and mouse to fix the problem. It is as if they are sitting right there at the computer physically.
You will always be in full control of the online support session, can view everything thats going on and can chat with the engineer via a messenging system. You are also always able to terminate the entire support connection at any time with just the click of a button.
You will always be in full control of the online support session, can view everything thats going on and can chat with the engineer via a messenging system. You are also always able to terminate the entire support connection at any time with just the click of a button.
Do I need to be using a high speed cable or dsl connection? I'm using dial-up can you help me?
Our support tools and processes were built with DSL & Cable connections in mind, but our software is also designed to maximize connectivity with minimal bandwith. In rare instances, we may not be capable of providing support if your connection is too slow. If this occurs, we'll give you a quote and discount for dispatching one of our technicians to your location to resolve the problem for you.
Is your remote pc repair process safe and secure?
Yes! Our number one priority is the privacy and security of your computer system and the information on it. Our entire team of engineers are Microsoft Certified. Our remote pc repair software was designed with security in mind and employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.
You will be able to see everything our remote pc repair engineers do on your computer. Once the session has been completed, the software we used to access you computer will automatically be uninstalled and completely removed - making it impossible for our team to reconnect without beginning another session with you. You always remain in control of you mouse and keyboard, and disconnecting the session is just one click away.
You will be able to see everything our remote pc repair engineers do on your computer. Once the session has been completed, the software we used to access you computer will automatically be uninstalled and completely removed - making it impossible for our team to reconnect without beginning another session with you. You always remain in control of you mouse and keyboard, and disconnecting the session is just one click away.
Is the service guaranteed?
Certainly! Our 100% guarantee is simple - If we don't fix it you don't pay! If our remote pc repair engineers cannot fix your computer we will refund all charges back to you. We offer a 10 day service guarantee. If at anytime after the fix you discover problems we'll log in and repair them for you, no additional charge. If it cannot be fixed we will refund you your payment.
How can I pay for the service?
We accept major credit cards over our secure internet order form or you may give us a call and we'll process your order for you over the phone. Your credit card statement will read "SeeksAdmin" on it - please keep this in mind so there is no confusion when you receive your bill. We also accept PayPal payments as well - a secure way to pay if you rather not use your credit card online.
What are your hours of operation?
We are open 24/7 everyday of the year.
Client Testimonals:
"Im not the best with computers, and therefore I always panic if I found out my computer isnt working the way it should be. Though since I found SeeksPCRepair I dont seem to worry any more as they're always happy to help. "
John William - Personal PC
